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Crocs US Website Review & Ratings + Crocs US Coupons

Crocs: Products & Services

Crocs US is the online Crocs store for everybody living in the United Stated and USA Territories. Crocs US sells all the great shoes Crocs are famous for, plus they carry great Crocs accessories such as hats, sunglasses, socks, phone cases, purses, bags, and much more. Crocs offers their great products for men, women and children, and offers a variety of shoes ranging for tradition Crocs to flipflops and flats to rain boots. All Crocs, from flip flops to rain boots are soft, comfortable, lightweight and extremely odor-resistant.

At Crocs US, shoppers can find:

Crocs: Company Background

Crocs US is an American based business that was founded in 2002 by Scott Seamans, Lyndon Hanson, and George Boedecker, Jr. Crocs were originally designed to be spa shoes and were first released in 2002 at the Florida  Ft. Lauderdale Boat Show. Today, Crocs sells more than $1 billion in sales annually. The Crocs US head office is located in Niwot, Colorado, United States and the President and CEO of Crocs is John P. McCarvel. Crocs is a very community oriented company, since 2007, they have donated over 2.5 million pairs of shoes to people in need around the world.

Crocs: Customer Feedback & Reviews

Customer reviews and comments about Crocs US are mixed; however, they are more positive than negative. 

Positive customer reviews commented on:

  • Excellent selection and styles
  • Excellent guarantee on shoes
  • Shoes very comfortable
  • Helpful customer service

Negative customer reviews commented on:

  • Customer service hard to reach and very slow to answer emails
  • Difficult returns
  • Received wrong size

Some customer reviews were:

I have been emailing you folks for a month and see you do not care about customers- seriously bad customer service

I was recently on the Crocs site and I am so impressed! I never knew Crocs had so many different styles. So cute! I will be buying a few for my spring/ summer wardrobe.

I've ordered from this site before and had good luck as I didn't have to return anything. But...good luck if you have to. I spent over an hour trying to rectify a situation and even the on-line chat people were useless. I'm returning the items and will never order from this site again. I'm going back to Zappos (no shipping costs either way and NO HASSLES).

Just received my new replacement pair of Crocs in the mail. My puppy had chewed one of the straps and the CS rep said they did not stock the straps and sent me a new pair. What great customer service. Thanks, I now have four pair.

Purchased 3 pairs of shoes online July 8th. One pair did not fit. They claim a free 30 day return but you must get an RMA for return. Supposed to be able to pull up account, select the item from your order and reqest an RMA form. However, account shows no purchases made and customer service number is an endless loop of messages and no real person comes on line. Have sent 2 emails to customer service online and no response in past 2 weeks. Will not purchase from this site again since they don't allow for returns.

Had a similar problem, plus they sent the wrong size, and now they insist I must pay for the return to Holland. Rubbish customer service.

I did not use the website, but bought two pairs of Crocs sandals with straps in January of 2010. After a few months of hard walking, one of the straps broke. I walk about five miles per day and sometimes jog. In mid July, the other pair broke in the same place. I took both pairs back to the Croc shop (everyone sells crocs here in Hawaii, even the drug stores and hardware stores) where I bought them, had no reciept. I left the shoes for a manager's attention and a few days later I had my choice of cash or credit FULL refund.

Crocs: Business Credibility & Trustworthiness

Crocs US is not accredited with the Better Business Bureau; however they do have a BBB rating of "A". Their BBB file was opened in 2004. Over the last three years, there has been 23 complaints filed against Crocs US with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against Crocs US were:

  • 1 complaints was due to advertising/sales Issues
  • 3 complaints were due to delivery issues
  • 19 complaints were due to problems with product/service

Crocs US has been in the news several times and has been featured by numerous major media outlets:

  • Crocs US donated $5 for each pair of shoes sold online through July 31 to aid Aurora Theater shooting victims
  • On December 30, 2010, Crocs Inc was fined $230,000 by the U.S. Environmental Protection Agency in regards to the business making unverified advertising claims that were in violation of the Federal Insecticide, Fungicide, and Rodenticide
  • Crocs has been featured in skits on Real Time with Bill Maher and The Daily Show.
  • Crocs were listed as #6 on the "Worst" list of Maxim's "The 10 Best & Worst Things to Happen to Men in 2007
  • Time magazine listed Crocs as one of the world's "50 Worst Inventions" in 2010.

Crocs US has been awarded:

  • Top Company of the Year by ColoradoBiz magazine in the consumer business category
Crocs: Website Popularity & Google Ranking

Crocs US website popularity:

  • Crocs US has a worldwide Alexa traffic rating of 17,934 out of 30 million websites.
  • Crocs US has an American Alexa traffic rating of 4,129
  • Crocs US has a Google pagerank of six out of ten.
  • The Crocs US site receives around 90,872 unique visitors daily
  • About 66% of the visitors to the Crocs US site are American.
Crocs: Social Media Presence

Crocs US social media presence:

  • Crocs US can be followed on Facebook; they have 638,998 likes on Facebook and have 3,509 people talking about them. Crocs US usually updates their Facebook page daily.
  • Crocs US can be followed on Twitter; they have 37,354 followers on Twitter and have posted 8272 tweets. Crocs US usually tweets several times a day.
  • Crocs US offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • Crocs US is on YouTube; they have uploaded 54 videos and have 653 subscribers
  • Crocs US is on Pinterest; they have pinned 1669 items
  • Crocs US is on Google Plus
Crocs: Website Security & Safety

Crocs US uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Crocs US site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

Crocs: Pricing & Packages

Most of the great products sold on Crocs US are also sold in other stores. However, by shopping directly on the Crocs US site, shoppers will not only find the best selection of Crocs around, they will also find excellent prices. In a price comparison of three products, Crocs US was cheaper on all three products than other online stores that sell their products.

Kids’ Crocs Retro Clog

  • Crocs US: $34.99
  • Leading competitor: $39.99

Women’s Crocs Retro Flip Wedge

  • Crocs US: $44.99
  • Leading competitor: $49.99

Crocs Retro Clog

  • Crocs US: $39.99
  • Leading competitor: $49.99
Crocs: Shipping Rates & Policies

Crocs US shipping rates and policies:

  • Crocs US ships throughout the United States and to US Territories. International customers are asked to shop at the Crocs site for their country. 
  • Crocs US ships to APO/FPO addresses
  • Crocs US ships to PO boxes
  • Most orders are shipped within 48 hours of the order being placed.

American shipping:

  • Economy shipping takes 6-12 business days for delivery and costs a flat rate of $4.99 or free for orders over $60
  • Ground shipping takes 5-7 business days for delivery and costs a flat rate of $6.99
  • 3 Day shipping takes 3-5 business days for delivery and costs a flat rate of $8.99
  • 2 Day shipping takes 2-3 business days for delivery and costs from $12.99 - $37.99
  • Overnight shipping takes1-2 business days for delivery and costs from $19.99 - $44.99
Crocs: Payment Methods Accepted

Crocs US accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. Crocs US also accepts Crocs gift cards. Crocs Us does not accept PayPal, Google Checkout, Amazon Payments or Bill Me Later, nor do they accept money orders, wire transfers or checks of any kind.

Crocs: Returns, Refunds & Exchange Policy

Crocs US return/refund policy:

  • Crocs US offers a 45 day return policy
  • All returns must be in new unused condition and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs

To make a return:

  • Customers should sign into their Crocs US account and follow the instructions found there
  • A return address label with a RMA number should be printed off
  • The return should be securely packaged and sent back via an insured carrier.
Crocs US: Product images & screenshots
Crocs US Coupons
Best Available Crocs Coupon:
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